Location: Clevedon,Nr Bristol

Salary: £12,000

he client is one of the UK's top three automotive dealership groups. It has over 85 retail sites, sells 16 brands and has a turnover in excess of £1.4 billion.

We are contacting by telephone customers of both the Sales function (new and used cars) and After Sales function (servicing and parts) of each dealership. We will solicit customers' views and opinions on the buying experience by way of asking questions that are read directly from a script displayed on the VDU screen. We will pinpoint those features of the visit which had, and will have the greatest impact on their propensity to repurchase.

It is important that staff have a polite and clear telephone manner, a good level of English (spelling and vocabulary), and that they have basic but accurate keyboard skills as a minimum.

Hours noted below

Perm salary £12,000 per annum (as long as rotational shift pattern is worked, and salary will be pro rata for part time hours)

Minimum Standards

In the client's department, staff are expected, once trained, to be achieving on average 5.5 completes (completed surveys) per hour, and in total 14 connects per hour (where they have spoken to the customer and taken relevant action). That means each week we are expecting every individual to achieve approximately 400 connects.

A minimum of 3 calls per week per agent, will be listened in to by the team leader, who will record a coaching score (out of 100%). We expect our agents to achieve a minimum score of 80%.

On a monthly basis we have 'client calibration', this is when our client will come in and randomly select agents to listen in to the calls being made to ensure that we are coaching at the right levels, and that our calls meet the client's expected standard.

For information the client use a predictive dialler, this is a system that will dial the customers on behalf of the staff, and will only ever put a live person through to the client's staff/agents. Staff need to be aware that they will be expected to be 'on-line' for 90% of their paid work hours

FULL-TIME WEEK 1 DAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY TOTAL HOURS SHIFTOFF 9-5.30 9-5.30 9-5.30 9-5 10-5 OFFICE HOURS 07.5 7.5 7.5 7.5 6.5 OFF 36.5 FULL-TIME WEEK 2 DAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY TOTAL HOURS SHIFT 12-8 11-8 11-8 11-8 9-5 OFFICE HOURS 78887.50038.5 .

Please contact Sarah Harrison at CGA Personnel on 01275 874599